Shipping / Returns

We offer Free shipping on all orders over $99. Free Luggage Delivery in Manhattan!

We ship to the US and Canada and cannot ship to P.O. Boxes or military APO/FPO addresses. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options. Please note: when shipping Next-Day, 2-Day, or 3-Day, orders must be received by 1p.m. EST in order to ensure correct delivery time. No weekend delivery. Shipping to Canada, Alaska, Hawaii, Puerto Rico and International destinations are available, but will incur higher rates. 
 

Estimate Shipping Times

Ground - 3 to 7 business days
3-Day Select - 3 business days (order before 11AM EST)
2-Day Air - 2 business days (order before 11AM EST)
Next Day Air - 1 business day (order before 11AM EST)

 

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Free Same Day Express Delivery in Manhattan on all luggage purchases. Place your order before 6pm and you'll reveive it SAME DAY! Most times we deliver within 3 hours of receiving your order.

 

Returns

If you are not completely satisfied with your purchase, you may return it. Just call us within 14 days from the receipt of the shipmen for Return Authorization. Shipments to Canada, Alaska, Hawaii, Puerto Rico and International destinations CANNOT be returned.

Product must be in new, unused condition. Your card will be credited the original price of the product once we have received and processed your return (original shipping fees will not be refunded). Items returned to us that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. 

If you received an American Express Gift Cards with this order the value of that gift card/cards will be deducted from your order. PLEASE DO NOT RETURN THE GIFT CARD.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.